Effective Date: July 3, 2026

Anae Technologies, LLC ("Anae Technologies," "Company," "we," "our," or "us") values your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website at www.anaetech.com, use our software platform, communicate with us, or otherwise interact with our services.

By accessing or using our website or services, you acknowledge that you have read and understand this Privacy Policy.

1. Scope

This Privacy Policy applies to our website, our software-as-a-service (SaaS) platform, mobile applications, customer portals, marketing communications, SMS, and email messaging services, AI-powered features, customer support, and integrations with third-party services.

This Privacy Policy does not apply to third-party websites or services that are not controlled by Anae Technologies.

2. Information We Collect

We collect information about you (“Personal Information”):

Directly from you when you provide it to us. When you create an account, make a purchase, or request information from Anae Technologies, we will ask for information such as your name, contact information (including your email address and phone number), shipping and communication information, and your account ID or credentials to fulfill your request. If you submit any Personal Information about other people to our service providers or to us, you are responsible for making sure that you have the authority to do so and to allow us to use their Personal Information in accordance with this Privacy Policy (for example, by you obtaining their consent).

Automatically, when you use our Platform. We collect information about how you interact with the Platform, including your device (such as your IP address and other technical information), the actions you take on our Platform, and, through the use of cookies, pixel tags, and similar technologies (collectively, “cookies”). Please view our separate Cookies Policy for more information on our use of cookies.

Financial Information

Payments are securely processed through Stripe. Anae Technologies does not store complete credit card numbers or payment credentials.

Payment information may include: Billing contact, ACH, Credit Card, Transaction history, Subscription information, Invoice history

For further information about Stripe’s policies, read www.stripe.com/privacy

Communications

We collect information you provide when you:

Contact support

Submit forms

Participate in surveys

Request demonstrations

Schedule meetings

Send emails

Send SMS messages

Participate in chats

Files and User Content

Our platform allows customers to upload information, including:

Images

Documents

PDFs

Contracts

Customer records

Contact databases

Marketing assets

CRM records

You retain ownership of your uploaded content.

Usage Information

We automatically collect:

IP address

Browser type

Device information

Operating system

Session duration

Referring URLs

Clickstream data

Log files

Feature usage

Error reports

Cookies

We use cookies and similar technologies, including:

Session cookies

Persistent cookies

Authentication cookies

Analytics cookies

Performance cookies

Security cookies

Additional information is available in our Cookie Policy.

3. How We Use Information

We use information to:

Provide our services

Create customer accounts

Authenticate users

Process payments

Deliver CRM functionality

Send transactional emails

Deliver SMS communications

Provide customer support

Improve platform performance

Detect fraud

Prevent abuse

Maintain platform security

Monitor service availability

Comply with legal obligations

Personalize user experiences

Develop new products and features

4. AI Features

Our platform may include artificial intelligence capabilities, including:

AI-generated responses

AI-powered CRM Population

Conversation AI

Workflow automation

AI assistants

AI-generated content

Chat summarization

Lead qualification

Content suggestions

Some Platform features may leverage artificial intelligence (“AI”) tools to enhance performance capabilities. Our use of AI is designed to provide direct services to you. We do not use your Personal Information to train generalized, public AI models. We work with specialized AI sub-processors, and our instructions limit their use of your data to providing the specific service you are using.

Users are responsible for reviewing AI-generated content before relying upon or distributing it.

AI-generated content may occasionally contain inaccuracies.

5. SMS Communications

Customers may use our platform to send and receive SMS messages.

By providing a mobile number, users consent to receiving transactional communications related to:

Account notifications

Security alerts

Appointment reminders

Verification codes

Customer support

Marketing SMS messages are sent only with appropriate consent, as required by applicable law.

Users may opt out by replying STOP where applicable.

Standard carrier messaging and data rates may apply.

6. Email Communications

Users may receive:

Account notifications

Password resets

Billing notices

Product announcements

Service updates

Marketing communications

Recipients may unsubscribe from marketing emails at any time using the unsubscribe link included in each marketing email.

7. Legal Basis for Processing

Depending on applicable law, we process information because:

You requested our services.

Processing is necessary to fulfill our contractual obligations.

We have legitimate business interests.

You have provided consent.

Processing is required by law.

8. Information Sharing

We do not sell personal information.

We may share information with trusted service providers necessary to operate our platform, including providers that support:

Cloud hosting

Payment processing

Customer relationship management

Email delivery

SMS messaging

Artificial intelligence services

Calendar scheduling

Video conferencing

Authentication

Analytics

Customer support

These providers process information only as necessary to perform services on our behalf and in accordance with applicable contractual obligations.

9. Third-Party Integrations

Customers may choose to connect third-party services.

When customers authorize integrations, information may be exchanged directly with those providers in accordance with the customer's instructions and the applicable third-party privacy policies.

10. Analytics

We use Google Analytics to understand website usage and improve our services.

Analytics information may include pages viewed, session duration, device information, geographic region, referral sources

Users may disable certain analytics through browser settings or available opt-out tools.

11. Data Retention

We retain information only as long as reasonably necessary for providing services, maintaining customer accounts, legal compliance, tax obligations, dispute resolution, security, and fraud prevention

When no longer required, information is securely deleted or anonymized.

12. Security

We maintain administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, secure authentication, role-based access controls, logging and monitoring, regular security updates, network protections, and secure cloud infrastructure.

We design our Platform to provide reasonable and appropriate administrative, technical, and organizational security measures to protect your Personal Information against risks such as temporary or permanent loss, destruction, and unauthorized or unlawful access, alteration, use, or disclosure. We require our providers and vendors to apply similar protections when accessing or using Personal Information we share with them. Users of the Platform must also do their part to protect the data, systems, networks, and services they use. No technology, data transmission, or system can be guaranteed to be 100% secure. If you have reason to believe that your account has been compromised, please immediately contact us at:

[email protected]

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

13. International Data Transfers

Although Anae Technologies primarily serves customers in the United States, information may be processed or stored in countries where our service providers operate. Where required, appropriate safeguards are implemented for international transfers.

14. Your Privacy Rights

Subject to applicable law, you may request to:

Access your information

Correct inaccurate information

Delete personal information

Restrict processing

Object to processing

Receive a portable copy of your information

Withdraw consent where processing is based on consent

Requests may be submitted to:

[email protected]

15. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:

Know what personal information we collect.

Request deletion of eligible personal information.

Request correction of inaccurate personal information.

Request access to personal information.

Limit certain uses of sensitive personal information where applicable.

Not to be discriminated against for exercising privacy rights.

Anae Technologies does not sell personal information or share personal information for cross-context behavioral advertising as those terms are defined under California law.

16. Business Customers

When customers use Anae Technologies to collect information about their own clients, Anae Technologies generally acts as a service provider or processor on behalf of the customer. The customer remains responsible for ensuring they have appropriate legal authority to collect, process, and use personal information.

17. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

18. Business Transfers

If Anae Technologies undergoes a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction subject to applicable law.

19. Legal Disclosures

We may disclose information to comply with law, to respond to lawful requests, to protect our rights, to investigate fraud, to enforce our agreements, to protect users and the public

20. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

The revised version becomes effective upon posting with an updated Effective Date.

Material changes may also be communicated through email or platform notifications.

21. Contact Us

Anae Technologies, LLC

300 Congress Ave.
Austin, TX 78701
United States

Legal Inquiries: [email protected]

Support: [email protected]

Website: www.anaetech.com

22. Governing Law

This Privacy Policy shall be governed by the laws of the State of Texas, without regard to its conflict of law principles, except where applicable federal or state privacy laws provide otherwise.